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The web is full of people complaining about getting DSL installed. It isn't a nice experience. I know; I went through it earlier this year. Who would have thought, though, that I would have to go through it twice in one year? Ironic that I spent six months getting DSL installed in New Jersey, enjoyed it for a few months, then moved.
I ordered DSL in California in August. I got it installed this past Friday. I was excited. I got video working on this web site and was about to share it with you, when suddenly on Sunday morning DSL stopped working. The DSL modem can't connect to my provider. It is Monday night, and still no DSL. The 800 number for customer service just rings to no avail. Their web site was full of 404 errors yesterday. Today, the site responded and they have a link for live chat with technical support. Now that is a great feature, but you still need people on the other end, and there weren't any.
Want more? Go home.
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